Shipping Information

At Zodiac Cymbals, we prioritise the safe and secure delivery of your order, ensuring your products arrive in perfect condition. We use trusted, tracked shipping services to provide peace of mind and transparency throughout the delivery process.

Shipping Details

  • Safe and Secure Delivery: All orders are carefully packaged to protect your cymbals during transit. We use high-quality, durable materials to ensure your items are safeguarded against damage.

  • Tracked Shipping: Every shipment includes a tracking number, allowing you to monitor your order’s journey from our warehouse to your doorstep. Once your order is fulfilled, you’ll receive a confirmation email with the tracking details and a link to follow your package in real-time.

  • Trusted Carriers: We partner with reliable carriers such as DPD, UPS, DHL Express, and Royal Mail (for UK orders) to ensure timely and secure delivery. For international orders, we work with global carriers to provide dependable service to over 190 countries.

  • Insurance Included: Each shipment through our Shop includes full insurance to protect against loss, damage, or theft, giving you added confidence.

  • Delivery Updates: Stay informed with automated email notifications for order confirmation, shipping updates, and delivery confirmation. You can also track your order directly through the Shopify order status page or by downloading the Shop app for real-time updates and live map tracking.

  • International Shipping: We ship worldwide (with some exceptions, e.g., Afghanistan, Belarus, Russia). International orders are processed with clear customs and tariff management to ensure smooth delivery. Please note that orders cannot be shipped to PO boxes due to carrier limitations.

  • Order Processing: Orders are typically processed within 1-2 business days. Once fulfilled, you’ll receive your tracking number via email. Delivery times vary based on location and carrier, but we strive to get your order to you as quickly as possible.

  • Returns and Support: If your order arrives damaged, please contact us at support@zodiaccymbals.com within 24 hours of delivery, including a photo of the damaged item. You have 24 hours after placing your order to edit or cancel it by emailing us.